Terms & Conditions

Terms & Conditions

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  • To send news, information about our activities and general promotional material.
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  • To improve our website and services.
  • To monitor our website performances.
Payment Security
All online transactions through the Salaam Tours Ltd website are handled with industry-standard SSL (Secure Sockets Layer) encryption through the Paypal. Secure SSL means that when you enter your credit card number into our secure order form and press the purchase button, your information processes through a secure encryption process. This prevents any person on the Internet from seeing any information you submit. Your payment is authorised without human intervention.

The Salaam Tours Ltd website contains links to other websites. While we provide links to them, we are not responsible for their content or privacy policies. We recommend that you read the Privacy Policy of the linked websites as they may contain further terms and conditions which apply to you.

1.Your commitment to us:
1:1 Booking

All applications for travel with Salaam Tours Limited must be completed using our manual or online booking forms. Both forms of booking must be accompanied by a non-refundable deposit of £700 for each applicant, (this includes bookings for Hajj and Umrah). In the case of online bookings, no firm commitment is made until your deposit has been received. Once your deposit has been received, we will send you your booking confirmation. No commitment will be entered into between the applicant and Salaam Tours Limited unless a confirmation invoice has been received. It is therefore your responsibility to ensure that you are in receipt of a valid confirmation invoice.

1:2 Payment of balance
The balance of your chosen Hajj or Umrah package must be paid in full at least four (4) weeks prior to the departure date, (in the case of overseas applications, the period is six (6) weeks allowing for change of currency etc.) If the balance of the package price is not paid within the time frame mentioned above, Salaam Tours Limited reserves the right to cancel the booking without notice. ANY ADDITIONAL COST ADDED FROM THE SAUDI HAJJ MINISTRY FOR THE DURATION OF HAJJ WILL NEED TO BE COVERED BY THE PILGRIM & NOT SALAAM TOURS LIMITED.

1:3 Documents
It is the responsibility of the applicant to provide all necessary documentation for processing at least four (4) weeks prior to departure. Any applicant (who has provided the necessary documentation) that fails to pay his/her balance before the four-week deadline , will have such documentation returned to them and will forfeit the deposit, as stated in para. 1:1 above. Applicants who have paid the balance and do not supply the correct documentation before the deadline date will have their booking cancelled forfeiting their deposit and part of the package cost as stated in para. 1.6 below.

1:4 Behaviour
All applicants who travel with Salaam Tours Limited are expected to behave in a manner which is conducive to the journey that they are making. Under no circumstances should travellers be involved in brawls, fights or arguments, or conduct behaviour which may be seen as detrimental to the image of a person under-taking Hajj or Umrah travel or any travel. Under no circumstances should anyone conduct themselves in a manner which causes distress, annoyance or harm to themselves or other members of the group or cause damage to persons or property. If any member of the group is found to be behaving in such a manner, only one warning will be given, which if not adhered to, will result in the eviction of the said person from the hotel/accommodation suite and the return to the airport for direct return flights to the country of origin. Under no circumstances will a refund of any proportion be given in such a case.

1:5 Change of booking
Any applicant wishing to change their booking dates, to any other which Salaam Tours Limited have available at the said time of booking or shortly thereafter, must do so at least 8 weeks prior to departure. (Please note, if information about subsequent trips is unavailable at the time of booking and later travel options are then advertised, this is also covered. However, bookings for Hajj are not subject to this clause). Alteration fees of £10.00 will be charged for each person who makes a change in their booking options. Persons wishing to add subsequent members to their family group may do so, but will still be subjected to the same booking and deposit requirements as stated above, providing that there are places available on the required package.

1:6 Cancellation

Each applicant is entitled to cancel their Umrah Package booked through Salaam Tours Limited providing they give Salaam Tours Limited a valid cancellation period as stated below. If the full payment has been received, then a refund as stated below, providing that an adequate cancellation time has been notified, will be paid. Persons who have yet to complete payment will be charged accordingly, should the cancellation notification period be less than that as stated below. Please note, all deposits are non-refundable and no correspondence will be entered into concerning this. The cancellation period does not include the preceding seven (7) days prior to departure date.
Number of days notice required Amount required to pay
More than 42 days (6 weeks) Deposit
29–42 days 50% of Pilgrimage cost
15–28 days 70% of Pilgrimage cost
4–14 days 90% of Pilgrimage cost
1-4 days 100% of Pilgrim Cost

If you or anyone on your booking decides to cancel, the booking lead must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail. Cancellation will take effect from the day we receive written confirmation.
Period prior to departure cancelling Amount required to pay
Prior to 80 days Loss of deposit
80-60 days 50% of total cost
59-30 days 80% of total cost
29 days or less 100% of total cost

1:7 Difficulties you may have
In the unlikely event that any applicant finds that there is some element of their package which they dislike and it is within the control of Salaam Tours Limited, we will endeavour to correct such fault or report the problem to the proper authority for their immediate intervention. This does not include facilities which are beyond the control of Salaam Tours Limited. Complaints which are not reported to us as they happen or become a nuisance will not, after the fact, be liable to any recompense from Salaam Tours Limited. However, if there is a valid reason for not informing us of the problem, which results in you not enjoying your pilgrimage package, we will report the fact to the proper authorities on our return or sooner. (Please ask concerning complaints procedure from our office).

2.Our commitment to you
2:1 Booking and tickets

We endeavour to inform all applicants, once booked and deposits received, of the times and dates of travel. We will ensure that confirmation is sent to each applicant (family groups will have one booking confirmation form listing all members of said family group). When you receive your tickets it is in your interest to check to ensure that all details, including names and spellings are correct, as late changes will incur a minimum fee of £30.00 for each ticket which needs to be changed. (Tickets which need complete name changes will incur a higher fee). Passports for each applicant or travelling minor must be sent, with accompanying documentation, to Salaam Tours Limited to ensure that visa processing may be completed. Passports and documentation not received four weeks prior to travels will be cancelled without notice as mentioned in para. 1:3 above. Each applicant must have a valid vaccination certificate in accordance with Saudi Arabian policy for Hajj and Umrah pilgrims. If any of the above are not notified to us as within a specific time, we will not be liable to you for any difficulties which may arise.

2:2 Delays or date changes
We the agent, endeavour to inform all applicants, concerning delays or date changes, which shall arise prior to the date of departure. Salaam Tours Limited will not be liable for delays or cancellations of flights to or from the United Kingdom, resulting from adverse weather conditions, rescheduling times by the Airline, the Airport Authorities and/or action of Air Traffic Controllers, mechanical breakdown, strike or industrial action or otherwise, which are beyond our control. However, you may be able to make a claim under your travel insurance policy, which should be checked prior to travel. Date changes made by Salaam Tours Limited will be notified to each applicant prior to date of travel. We reserve the right to change the date of travel without prior notice, providing such changes are made seven days prior to original departure date.

2:3 Our responsibility
Salaam Tours Limited have taken every step to ensure that your journey is conducted with the minimum of difficulties to the traveller. Every endeavour has been made to ensure that all aspects of your journey are conducted to an acceptable standard of Salaam Tours Limited, and we accept all notifications of unacceptable standards, should they be notified as stated in para. 1:7 above. We will accept responsibility for the proven negligent acts and / or omissions of our employers, agents, suppliers and subcontractors whilst acting within the scope of or in the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party. You should note:
  • Liability will only be accepted if you can prove that the death, injury or illness was caused by the negligence of Salaam Tours Limited, its servants, Agents, suppliers, contractors or sub-contractors.
  • No liability can be accepted for any negligent acts or omissions of sea or air carriers, whose responsibilities are governed by international convention which may limit or exclude liability.
  • We cannot accept any liability for loss damage or expense arising from war, terrorism, threatened or actual civil unrest, closure of airports, industrial action, threatened or actual or any event outside our control where such events delay, extend or compel a change in pilgrimage arrangements.

2:4 Brochure information
We have complied the information in our brochure to be accurate at the time of being advertised. However, as the brochure and its corresponding information are prepared in advance, there may be circumstances where an advertised facility may be altered or no longer available, which will be for reasons beyond our control. It may also be necessary for us to change some detail concerning Ziyarat due to circumstances beyond our control. Rooms and furniture facilities may be altered without notice, particularly during peak times, such as Hajj or Ramadan. It is essential that your expectations of the Pilgrimage do not surpass what we have outlined in our brochure or exceed the limitations of Salaam Tours Limited. We accept no liability for any disappointment which may arise as a result of your unrealistic views and expectations. Further, the operation of certain amenities and facilities may be subject to local laws or religious pilgrimage. Maintenance and local energy conservation measures may mean that hotel or apartments may limit facilities such as air conditioning or water supplies and in some circumstances, adverse weather conditions have been known to cause electricity failure. In such circumstances, we accept no liability for these restrictions, neither do we accept any liability for loss or damage arising from the above. The operation and supervision of overseas property, transport and other services are subject to local laws, regulations, standards and codes of practice of individual countries. The legal and safety requirements of many foreign countries are, of a lower standard than that of the UK. You should note that the standards imposed will be that of the country you are visiting and not of the UK. All our accommodation in apartments and hotels is on a shared basis only. (Individuals wishing for private rooms need to be booked in advance with the adequate payment having been received). All information pertaining to room conditions and facilities has been supplied by our agents in Saudi Arabia and has not been verified by us, we do endeavour to ensure that as of time of going to press, the accommodation is of the highest quality which we can provide, given the limitations which we encounter.

2:5 Changes to Terms of Use
We can revise or change these Terms (in whole or in part) from time to time and at any time without notice to you. It is within the interest of Salaam Tours Limited to ensure that your Pilgrimage is conducted as smoothly as possible. In the event that any difficulties arise which has not been mentioned above, we will endeavour to correct such difficulty as long as it is not beyond our scope

3:0 If you have a complaint
If You Have a Complain whilst on your pilgrimage/ tour, this must be brought to the attention of the Salaam Tours Limited local appointed representative/agent or the hotel management or other supplier immediately so that action can be taken to rectify the problem. Should your representative/agent or the hotel management be unable to resolve the problem, please contact Salaam Tours Limited in the UK immediately. If the problem is still unresolved, you should record your complaints on a client comment form available on request, which you should forward, together with full details of your complaint, to Salaam Tours Limited within 28 days of the end of the pilgrimage/ tour. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate your complaint whilst you were on pilgrimage/ tour and this will affect your rights under this contract.

Financial protection
Salaam Tours Limited is a Tour Operator acting as an Agent on behalf of Polani Travel Limited Registered in England No. 3652563, ATOL No. 5311, IATA No. 91252582. Salaam Tours Limited is authorised to sell products formed by Polani Travel Limited. All products including flights and hotels sold by Salaam Tours an Agent of Polani Travel Limited are ATOL protected. By proceeding with your booking you consent to any and all information you have provided to Salaam Tours Limited Travel to be shared with Polani Travel to make your booking. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you require further information please do not hesitate

Terms of Use

Your contract is with Salaam Tours Limited whose registered office is
56 Northampton Avenue,
SL1 3BN.

SALAAM TOURS LIMITED is Tour Operator acting as an Agent on behalf of
Polani Travel Ltd
[Registered in England No. 3652563,
ATOL No. 5311,
IATA No. 91252582.

SALAAM TOURS LIMITED is authorised to sell products formed by Polani Travel Ltd.
All products including flights and hotels sold by SALAAM TOURS LIMITED an Agent of Polani Travel Ltd are ATOL protected.
By proceeding with your booking you consent to any and all information you have provided to SALAAM TOURS LIMITED to be shared with Polani Travel to make your booking. Below are details of your booking and our obligations under these booking conditions. Please read them carefully. All pilgrimages/bookings are sold subject to the following conditions.When you make a booking with us, you thereby accept this agreement and make it a legally binding contract between us.